Frequently Asked Questions
Everything you need to know about shopping with Olivia.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of perfume, makeup, or deodorant marks to be eligible for a full refund.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Do you offer international shipping?
Yes, Olivia ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.