Returns & Exchanges

At Olivia, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our team is here to ensure your shopping experience remains effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original box or mailer, ensuring all garment tags and hygienic liners are still attached.

• 3.
  Attach the Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.